Refund terms

Last updated: October 5, 2026

No payment is taken on this website. Since nothing is charged here, nothing sent through this page can need a refund. What follows covers money paid to us later, directly, and is published ahead of time so the rules are known first.

Deposits

A deposit paid to hold an order or a booking is returned in full if you cancel before work starts. The refund is issued within 10 business days of your written request, to the account the money came from.

If we fail to deliver

Should we be unable to deliver what was agreed for a reason on our side, everything you paid is returned in full, without deduction or fee.

After work has begun

When work is already under way, the refund is the part not yet spent on materials or labour, with the deduction itemised in writing before payment.

How to ask

Write to contact@vitaliigordienco.online with the order reference. We confirm receipt the same business day and tell you the date the refund will be issued.